Privacy Policy
PRIVACY POLICY (EMAIL, WEBSITE AND SOCIAL MEDIA PRIVACY NOTICE)
This Policy includes L & G Tool & Machinery Distributors Limited (“L & G Tools”, the “Responsible Party”)’s Data Protection and Information Security Policy.
PRIVACY POLICY AND STATEMENT
This Privacy Statement only applies to L & G Tools; it does not apply to other online or offline websites, products, or services. Please read the complete Privacy Policy and Statement.
The responsible use of the L & G Tools website and related resources concerning data privacy is important to L & G Tools. Whilst L & G Tools is committed to protecting all people’s rights to privacy and in consequence, will ensure that all person’s Personal Information is used appropriately, transparently and according to applicable law, L & G Tools has to ensure that these privacy rights are balanced with other rights such as the right to use and have access to the L & G Tools Information and Services including its online and social media platforms and applications.
This Policy sets out the responsibilities and obligations of all persons who make use of, or access or receive L & G Tools Information and Communications via its electronic communication facilities and resources including its website, email and social media platforms and how all users of these facilities and resources are to ensure that when using these resources that they respect and process another’s Personal Information lawfully and in accordance with the provisions of POPIA and the 8 Personal Information Processing Principles.
PLEASE READ THE DOCUMENT BEFORE YOU MAKE USE OF THE L&G TOOLS’ ELECTRONIC FACILITIES OR PROVIDE L&G TOOLS WITH ANY PERSONAL INFORMATION. BY PROVIDING L&G TOOLS WITH YOUR PERSONAL INFORMATION, YOU CONSENT TO L&G TOOLS PROCESSING YOUR PERSONAL INFORMATION, WHICH L&G TOOLS UNDERTAKE TO PROCESS STRICTLY IN ACCORDANCE WITH THIS PRIVACY POLICY.
COMPLIANCE WITH THE PROTECTION OF PERSONAL INFORMATION ACT, ACT 4 OF 2013 AS AMENDED (PoPI ACT)
This Privacy Policy Statement is subject to the PoPI Act and requires the implementation of the Eight Conditions for the Lawful Protection of Personal Information in terms of the Act.
COLLECTION OF YOUR PERSONAL INFORMATION
We will ask you when we need information that personally identifies you (Personal Information) or allows us to contact you. Generally, this information is requested when registering before entering a contest, ordering e-mail newsletters, or signing up for an event or training. Personal Information collected by the Responsible Party often is limited to e-mail address, language, country or location, but may include other information when needed to provide a service you requested.
L & G Tools also collects certain Information from your computer hardware and software. This information may include your IP address, browser type, operating system, domain name, access times and referring website addresses. This information is used for the operation of the service, to maintain the quality of the service, and to provide general statistics regarding the use of the Responsible Party’s website.
L & G Tools also collects Information about which pages our customers visit on our Web. This website visitation data is identified only by a unique I.D. number, and it is never linked with Personal Information unless a user consents as described below.
LAWFUL PROCESSING OF PERSONAL INFORMATION
Where L & G Tools is the Responsible Party, it will only Process a Data Subject’s Personal Information (other than for Special Personal Information) where –
- Consent of the Data Subject (or a competent person, where the Data Subject is a Child) is obtained;
- Processing is necessary to carry out the actions for the conclusion of a contract to which a Data Subject is a party;
- Processing complies with an obligation imposed by law on L & G Tools;
- Processing protects a legitimate interest of the Data Subject; and/or
- Processing is necessary for pursuing the legitimate interests of L & G Tools or of a third party to whom the information is supplied.
L & G Tools will only Process Personal Information where one of the legal bases referred to in the paragraph above is present.
L & G Tools will make the manner and reason for which the Personal Information will be processed clear to the Data Subject.
Where L & G Tools is relying on a Data Subject’s consent as the legal basis for Processing Personal Information, the Data Subject may withdraw his/her/its consent or may object to L & G Tools Processing of the Personal Information at any time. However, this will not affect the lawfulness of any processing carried out before the withdrawal of consent or any Processing justified by any other legal ground provided under POPIA.
If the consent is withdrawn or if there is otherwise a justified objection against the use or the Processing of such Personal Information, L & G Tools will ensure that the Personal Information is no longer Processed.
L & G Tools may disclose your Personal Information if required to do so by law or in the good-faith belief that such action is necessary to:
- Conform to the edicts of the law or comply with legal process served on the Responsible Party or the website;
- Protect and defend the rights or property of the Responsible Party and its website; or
- Act in urgent circumstances to protect the personal safety of the Responsible Party’s employees, users of our products or services or members of the public.
If the Data Subject is an existing client, L & G Tools will only use his/her/its Personal Information if it has obtained the Personal Information through the provision of a service to the Data Subject and only in relation to similar services to the ones L & G Tools previously provided to the Data Subject.
L & G Tools will ensure that a reasonable opportunity is given to the Data Subject to object to the use of their Personal Information for L & G Tools marketing purposes when collecting the Personal Information and on the occasion of each communication to the Data Subject for purposes of Direct Marketing.
CONTROL OF YOUR PERSONAL INFORMATION
When you register, or otherwise give us Personal Information, the Responsible Party will not share that Information with Third Parties without your permission, other than for the limited exceptions already listed. It will only be used for the purposes stated above.
ACCESS TO YOUR PERSONAL INFORMATION
We will provide you with the means to ensure that your Personal Information is correct and current.
If you register with L & G Tools or subscribe to a newsletter, you can review and edit your Personal Information at the Profile page. You will be asked to enter your username and password before viewing your Personal Information.
At the Profile page you can:
- View and edit Personal Information you have already given the Responsible Party;
- Tell us whether you want us to send you marketing Information;
- Choose whether you want Third Parties to send you their offers by postal mail;
- Subscribe, or cancel subscriptions, to newsletters about our services and products.
Some services offered on the Responsible Party’s website may collect Information that is not accessible via the Home or Profile page. However, in such cases, you can access your Personal Information by contacting the Responsible Party as described at the bottom of this statement.
SECURITY OF YOUR PERSONAL INFORMATION
L & G Tools is committed to protecting the security of your Personal Information. We use a variety of security technologies and procedures to help protect your Personal Information from unauthorised access, use or disclosure. For example, we store the Personal Information you provide in computer servers with limited access that are located in controlled facilities.
PROTECTION OF CHILDREN’S PERSONAL INFORMATION
L & G Tools is a general audience website and does not knowingly collect any Personal Information from children.
USE OF COOKIES
When someone visits our website, a cookie is placed on the customer’s machine (if the customer accepts cookies) or is read if the customer has visited the site previously. One use of cookies is to assist in the collection of the site visitation statistics described above.
We also use cookies to collect information on which newsletter links are clicked by customers. This information is used to ensure we are sending information customers want to read. It is collected in aggregate form and never linked with your Personal Information.
Web beacons, also known as clear gif technology, or action tags, may be used to assist in delivering the cookie on our site. This technology tells us how many visitors clicked on key elements (such as links or graphics) on the Responsible Party’s website. We do not use this technology to access your personally identifiable information on our website; it is a tool we use to compile aggregated statistics about the Responsible Party’s website usage. We may share aggregated site statistics with partner businesses but do not allow other businesses to place clear gifs on our website.
If you choose to not have your browser accept cookies from the Responsible Party’s website, you will be able to view the text on the screens, however, you will not experience a personalised visit nor will you be able to subscribe to the service offerings on the site.
OPT-OUT PROCEDURE
“Opting-out” in a legal sense means the same as it does in an everyday sense. To “Opt-Out” means you are choosing to no longer participate in something.
Opting out becomes significant in a legal sense when you develop a website or app that’s legally required to provide a method of opting out to those who use your website or app. Not all business models are required by law to provide an opt-out method for customers.
An Opt-Out Policy that lets customers know that they have the ability and right to opt out of aspects of your website or app, as well as a clear and easy-to-follow method for actually opting out, are required by law in certain circumstances.
PURPOSE SPECIFICATION OF PERSONAL INFORMATION
Any Personal Information supplied by a Data Subject shall only be collected and used by L & G Tools for the purpose for which it was originally intended. In the event that the Personal Information will be used for another purpose, consent from the Data Subject will be obtained prior to the use of such Information.
L & G Tools will generally use Personal Information for purposes required to operate and manage its normal operations and these purposes include one or more of the following non-exhaustive purposes –
For the purposes of providing its products or services to customers and where relevant, for purposes of doing appropriate customer onboarding and credit vetting
For purposes of onboarding suppliers or service providers as approved suppliers/service providers of L & G Tools. For this purpose, L & G Tools will also Process a service provider’s/supplier’s Personal Information for purposes of performing the necessary due diligence checks;
- generally for procurement and supply purposes;
- for purposes of monitoring the use of L & G Tools electronic systems and online platforms by Data Subjects. L & G Tools will, from time to time, engage third party service providers (who will Process the Data Subject’s Personal Information on behalf of L & G Tools) to facilitate this;
- for purposes of preventing, discovering and investigating violations of this Policy, the applicable law and other L & G Tools policies;
- in connection with the execution of payment processing functions, including payment of L & G Tools suppliers’/service providers’ invoices;
- for employment-related purposes such as recruiting staff, administering payroll, background checks, etc.;
- in connection with internal audit purposes (i.e. ensuring that the appropriate internal controls are in place in order to mitigate the relevant risks, as well as to carry out any investigations where this is required);
- in connection with external audit purposes. For this purpose, L & G Tools engages external service providers and, in so doing, shares Personal Information of the Data Subjects with third parties;
- for company secretarial related purposes. For this purpose, L & G Tools will, from time to time, collect information relating to Data Subjects from third parties such as the Companies and Intellectual Property Commission, an agency of the Department of Trade and Industry in South Africa
- for such other purposes to which the Data Subject may consent from time to time;
- for such other purposes as authorised in terms of applicable law; and
- to comply with any applicable law or any query from Government authorities, including any regulatory authority that has authority over L & G Tools.
ACCURACY OF PERSONAL INFORMATION
L & G Tools will take reasonable steps to ensure that all Personal Information is kept as accurate, complete and up to date as reasonably possible depending on the purpose for which Personal Information is collected or further processed.
L & G Tools may not always expressly request the Data Subject to verify and update his/her/its Personal Information unless this process is specifically necessary.
L & G Tools, however, expects that the Data Subject will notify L & G Tools from time to time in writing of any updates required in respect of his/her/its Personal Information.
In the event of any changes to the Personal Information of a Data Subject, the Data Subject is under an obligation to inform L & G Tools of the said changes within a reasonable period of time.
CHANGES TO THIS POLICY
L & G Tools will occasionally update this Privacy Policy. When we do, we will also revise the “last updated” date at the top of the Privacy Policy. For material changes to this Policy, the Responsible Party will notify you by placing a prominent notice on its website.
L & G Tools reserves the right to amend, alter and terminate this Policy at any time.
CONTACT INFORMATION
L & G Tools welcomes your comments regarding this Privacy Statement, please contact us by e-mail popia@lgtools.co.za or postal mail: 6 Kyalami Road, Westmead, 3610 or P.O. Box 15313 Westmead 3610
| This Privacy Policy is available on L & G Tool & Machinery Distributors Limited’s website at:
www.lgtools.co.za |
Competition Terms & Conditions
Thank you for your entering our Facebook Competition!
Please familiarise yourself with the Competition, Terms & Conditions. By participating in this competition, you agree that these rules will govern all aspects of your relationship with the Competition, Competition-related agents and L&G Tools.
L&G Tools is a proud distributor of 10 brands including Fragram, Trade, Trade Professional, YATO and Wildberry. When participating in a Competition of the above-mentioned brands, participants agree that they are entering into an agreement with L&G Tools.
Participation:
- The competition is conducted by L&G Tools.
- No person who is a Director, Employee, Sponsor, Agent or Consultant to L&G Tools or who is a spouse, life partner, parent, child, brother, sister, business partner, or associate to a Director, Employee, Agent or Consultant to L&G Tools is eligible to enter a competition.
- This competition is open to participants residing in the Republic of South Africa.
Entries:
- The competition runs until the stipulated end date. No late entries will be accepted.
- To enter the competition, participants need to follow all stipulated steps.
- Participants may enter as many times as they like.
- The winner will be randomly chosen via a certified method of selection.
Prizes:
- Prizes will be delivered to the winner’s provided address within 14 business days after the winner has been announced.
- The prize is not transferable and cannot be exchanged for cash or another product.
- In the event of L&G Tools not being contacted by the winner with their delivery information within 3 days of announcing the winner in the competition comment section, L&G Tools reserves the right to redraw a winner.
- L&G Tools reserves the right to substitute a prize of equal or greater value if the original prize is unavailable.
- A consolation prize will not be provided if a participant is not selected as the winner.
Prize Winner Selection:
- The prize winner is randomly selected by the L&G Tools judges.
- The prize winner will be notified on the original competition entry comment and the prize winner’s name will be published on the Facebook Page once written consent is provided by the winner.
- Prize winners grant permission for the use of their names in any promotional material.
General Rules:
- L&G Tools reserves the right to alter or cancel the competition at their discretion, without recourse.
- If a participant does not follow all stipulated rules to enter the competition, the participant may, in L&G Tools’ discretion, be disqualified from the competition.
- The L&G Tools judge’s decision is final, no correspondence will be entered into.
- L&G Tools will not be held responsible for any losses, claims, proceedings, actions, damages, (direct, consequential, or otherwise), liability, demands, expenses, legal costs (on an attorney and own client basis), medical costs or other costs howsoever arising out of, based upon, or in connection with (directly or indirectly) the participants in the competition, to the maximum extent permitted by law.
- Participants in the competition understand and agree that in order to offer the competition; L&G Tools must collect and use personal information about participants. This competition is conducted under the terms of applicable privacy statements.
These terms and conditions are subject to change at L&G Tools’ discretion.
Trojan Terms & Conditions
L&G Tools takes reasonable measures to ensure that goods are free from significant defects for one year from the date of delivery, excluding fair wear and tear. However, please note that L&G Tools does not provide a guarantee for the decorative finish of the goods, unless explicitly specified in corresponding product literature, catalogues, or websites.
Conditions for Trojan Product Warranties
Please note that all warranties are subject to the conditions outlined in the packaging and on our website. It is the responsibility of the buyer to demonstrate compliance with any fitting and aftercare instructions that accompany the goods, should a claim be made. L&G Tools will not be held liable for claims received after the warranty period has expired.
Quality is a top priority for L&G Tools, however, products with significant Steel, Aluminium or Stainless content, regardless of the anti-corrosion treatment they receive, are still susceptible to certain environmental condition.
Maintaining Your Security Products:
To ensure that your security products remain in good condition, we recommend treating them with the same care and attention as you would your car. Regular washing and polishing of your car prevent dirt and dust from accumulating and causing significant damage over time. Similarly, your security products will need to be cleaned to keep them functioning properly. While they may not require the same level of attention that you devote to your vehicle, giving them a similar level of care will go a long way in preserving their performance.
Here are a few suggestions on how to keep your products looking as good as they did the day you bought them.
Tips for Cleaning
- Dip a soft cloth into a diluted mixture of soap and water and wipe down the product.
- Dry off the product using a similar soft cloth or chamois.
Tips for Lubrication
After cleaning, always lubricate the moving parts of your product with a silicone spray, which can be found at most hardware stores. If the cylinder lock becomes difficult to use, try applying a dry lubricant such as “Just a Puff,” which can be found at most locksmiths. This same product can also be used for all your household locks.
Do’s and Don’ts
To ensure the longevity of your product, refrain from using detergents or abrasive cleaners (e.g. dish washing liquid, Handy Andy, thinners, etc.) as this can cause damage over time. To boost the lifespan of the product, follow the tips below.
Guidelines for Installing Locks and Handles Near the Beachfront
If you’re considering installing handles or padlocks within 500m of the beachfront, it’s best to avoid mild steel products. Instead, opt for materials such as aluminium, brass, or stainless steel, which are better suited to withstand the conditions in that area.
Please note that performing regular and precise maintenance procedures is crucial in extending the lifespan of your products.
| ENVIRONMENT | DESCRIPTION | CLEANING |
|---|---|---|
| MILD | More than 10km from the seaside | Every 6 months |
| MODERATE | 1km -10km from the seaside | Every 3 months |
| MARINE | 500m-1km from the seaside | Every 4 weeks |
| SEVERE MARINE | Within 500m of the seaside | Every 2 weeks |
Warranty Procedure
L&G Tools Electric & Power Tools Warranty Procedure
Terms and Conditions
At L&G Tools, we take pride in delivering high-quality power and electrical tools. Each product undergoes meticulous testing and adheres to a rigorous Quality Assurance Policy. However, occasional breakdowns may occur, requiring repairs.
To support our customers, we offer a 12-month warranty from the purchase date on all L&G Tools exclusive products, covering manufacturing defects. Always refer to your product manual for details about the warranty duration for your specific product. Please note, this warranty does not extend to damages caused by accidents, misuse, unauthorised alterations, or abuse of the product.
Warranty Claim Process:
If your product requires assessment or repair during the warranty period, return it to the retailer where it was purchased along with your proof of purchase.
L&G Tools has a network of service centres throughout South Africa and neighbouring countries, staffed by skilled technicians. Based on their professional evaluation, we may repair or replace any defective components due to material or workmanship faults under standard use conditions.
Warranty Limitations:
The following are not covered by the warranty:
- Failure to perform maintenance as outlined in the owner’s manual.
- Repairs or servicing conducted by unauthorised service agents.
- Usage that does not comply with the instructions in the owner’s manual.
- Defects or damage resulting from unauthorised repairs, modifications, or use of non-genuine parts.
- Damage caused by wear and tear or normal product usage.
- Overloading the product beyond its capacity or neglecting routine care.
- Operating the product after partial failure or using inappropriate accessories.
- Damage from external factors, including flooding, fires, or natural disasters.
- Consumable items like carbon brushes, switches, paint/plating, oil, grease, and fuel.
STATUTORY RIGHTS
This warranty is in addition to and in no way, affects your statutory rights.
All goods for warranty repair must be authorized by L&G Tools Customer Care Department and an accompanied Repair Note
L & G Tools reserves the right to replace/repair the faulty goods at their own cost, and a credit or refund will not necessarily arise.
Warranty Disclaimer:
L&G Tools disclaims any implied warranties of merchantability or fitness for specific purposes. Under no circumstances will L&G Tools be liable for incidental, special, or consequential damages, including loss of profits or delays, arising from product failures or defects.
For assistance with products no longer under warranty, please email Customer Care.
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